When the constraint is the system or the seat — not one queue.
Not every engagement operates a workflow. Sometimes the work is to design the operating model. Sometimes it is to sit in the seat until the organization can. A client may buy either and never operate a thing with us.
Choose from the constraint. Not from a menu.
The queue
A high-volume, rule-bound process is leaking cash, time or quality. That is a value stream.
The system
Ownership, decision rights, governance or measurement are the constraint. That is Target Operating Model Design.
The seat
You need an operator in the chair, not a project. That is Fractional COO and Transformation Leadership.
Target Operating Model Design
Assess the organization and design the operating model it needs to scale — structure, decision rights, cadence, metrics and the first 90 days of install.
Fits when the constraint is structural: who owns what, who decides, how work is measured. Bought on its own. Does not require operating a workflow with us.
Fractional COO & Transformation Leadership
Embedded senior operating leadership without the cost or permanence of the hire. Accountable for the operating cadence, the scorecard, and the work that actually moves.
Fits when the seat is empty, overloaded, or the transformation needs an owner inside the building — not another slide deck.
How you buy either one
Same commercial honesty as the streams. Different work.
01 Clarity Session
Twenty minutes. Name the constraint — queue, system, or seat. If we are not the fit, we say so.
02 Assess
Paid. Baseline, decision rights, cadence and whether the work is design, a seat, or a stream after all.
03 Design or embed
TOM produces the model and the 90-day install. Fractional COO sits the cadence. Operate a stream only if that is the constraint.
Or is it a workflow?
If the constraint sits inside one high-volume, rule-bound process — denials, submissions, tickets, collections — that is a value stream. Diagnosed, proved in Shadow Mode, then operated under governance you control.
Tell us what is breaking. We will name the constraint.
Twenty minutes. Queue, system, or seat. If the answer is that we are not the right fit, we will say so.
The session is free. The diagnostic is not.