Make the improvement yours. Then we leave.
Sustain & Transfer is executive cadence, coaching, and capability transfer after a sprint has already changed the work. Ninety days by default.
Sustain is not how the engagement starts. It is how it ends.
Ninety days to hand the result to your team.
- Scorecard cadence
- Coaching for the named owner
- Defects fixed as volume widens
- Runbook and decision rights transferred
- A written exit
Not a second transformation. Not staffing the queue. Not an open retainer.
The owner takes the chair. Fortress moves to the edge, then out.
Days 1–30
Owner in the chair. Fortress in the room.
Days 31–60
Fortress on the edge.
Days 61–90
Fortress attends by exception. Exit memo.
You can stop at day 30 or day 60.
Time-boxed. No authority over your customers.
Ninety days is the default. We will not run open-ended advisory, or extra hands dressed as coaching. Fortress holds no customer, coverage, clinical, pricing, or payment authority. Partner build agreements stay between you and the partner.
Dependency is the failure mode.
When Sustain ends you stop, or you start a new diagnosis for a new constraint, or a new sprint for an adjacent slice.
Start with the constraint, not the retainer.
Twenty minutes. No deck. No pitch.